Your support email in one place, with ticket numbers and response times.
A support system and a customer register in one. Your customer emails you as usual, you can see who is handling what, and nothing falls through the cracks.
400 SEK a month for three people. Everything included.
What you get
Tickets and response times
Queue, board, an SLA clock that counts your working hours, escalation and reporting.
Customer records and contracts
Companies, contacts, contracts, renewal dates and deals in the same system.
Knowledge base
Internal and public, with version history. The help centre reads without a login.
Customer portal
Your customer sees their own open tickets, raises new ones and orders from the catalogue.
Campaigns and newsletters
A block editor, sequences that stop when somebody replies, and consent records.
Time and projects
Timer, billable hours per customer, approval, and projects with budgets.
Tickets arrive by email
Your customer emails you the way they always have. A ticket opens, the thread stays together, and your reply lands back in the conversation they were already in. No portal they have to log into to answer a question, and no new address to learn.
Outgoing mail is sent through your own mail account, DKIM signed, and always carries a plain-text alternative.
Customers and contracts sit next to the ticket
Companies, contacts, contracts, renewal dates and deals sit in the same system as the tickets, so the whole history is in one place when somebody gets in touch. Everyone at the same company sees that company's open tickets in the portal.
No AI
No suggested replies, no summaries and no sentiment scoring. Your ticket text never leaves the platform and is never sent to a model provider. That keeps the data protection review short: one server and a sub-processor list.
Finding similar tickets and suggesting a canned response is ordinary keyword matching. It reads nothing outside your own workspace.
Support until 20:00
Weekdays 08:00 to 20:00. You reach a person who knows the system and can change it. Support is included in the price and is never billed per ticket or per hour.
What it costs
400 SEK a month for up to three people. After that 400 SEK per person, and half that from the eleventh.
No plans, no modules, no add-ons. A company with three staff runs the same software as one with thirty.
| People | Per month | Per person |
|---|---|---|
| 3 | 400 SEK | 133 SEK |
| 5 | 1,200 SEK | 240 SEK |
| 10 | 3,200 SEK | 320 SEK |
| 25 | 6,200 SEK | 248 SEK |
Excluding VAT. Read-only accounts and the customer portal cost nothing. More about what is included.
400 SEK a month for three people. Everything included.