What does Bargguo cost?
The cost for up to 5 work accounts is SEK 2,490 a month. In total, there are five price steps, depending on the number of people who work in the system. Each step is shown below. Other people in the company can send in tickets and read the replies. This is free of charge.
| Work accounts | Per month |
|---|---|
| 1 to 5 | SEK 2,490 |
| 6 to 12 | SEK 4,490 |
| 13 to 25 | SEK 7,900 |
| 26 to 50 | SEK 12,900 |
| 51 to 100 | SEK 21,900 |
A work account is a named user account for someone who may create, edit, assign, answer or otherwise handle tickets, service jobs, assets, appointments, time, projects, deals or other customer records. Administrator rights alone do not change the price, but an administrator account that also has that ability counts as a work account. Read-only and portal users are not work accounts, are unlimited, and cost nothing.
All prices are excluding VAT. There is no minimum term. You pay for one month at a time. The startup fee is SEK 4,900, paid once, and for this we will help you get started and import the data from your current system.
Getting started is free for the first ten customers, until 30 June 2027. As an early customer, you help us see what in the product needs to be improved, so we will not charge you for getting started.
If you are fewer than five people working in the system, please get in touch anyway, since we would like to know what smaller businesses need. We will tell you directly if something else would suit you better.
What the same thing costs elsewhere
The comparison is for 10 work accounts over one year, on the level a support department needs for its work. The figures are the list prices the vendors had in September 2026, and where a price was in dollars, we have converted it to Swedish kronor at a rate of 10.50. The price list behind each figure is linked on its row, so you can see for yourself that it is correct. If a figure has changed, please let us know. We will then correct it.
| System | Per year, ten work accounts |
|---|---|
| Zendesk Suite Professional | ~SEK 145,000 |
| HubSpot Service Hub Professional | ~SEK 113,000 |
| Lime CRM Kundtjänst Business | ~SEK 90,000 |
| Freshdesk Pro | ~SEK 69,000 |
| Jira Service Management Premium | ~SEK 65,000 |
| ManageEngine ServiceDesk Plus Enterprise | ~SEK 58,500 |
| Artologik HelpDesk with HD-Advanced | ~SEK 56,000 |
| Bargguo | SEK 53,880 |
Bargguo is the lowest in the comparison. Against the most expensive alternative, it comes to about a third. Since we develop Bargguo ourselves, our revenue does not have to pay for a sales team, and no investor expects a return on it.
Why the comparison is at that tier
None of them offers a complete service desk on its lowest plan. This is rarely noticed in the first month. In month two, something needs to be set up, and it turns out to be in the next plan.
| What you need | Where they keep it | Here |
|---|---|---|
| More than one SLA policy | Freshdesk Pro, $55 per person | Included |
| Skills-based assignment | Zendesk Suite Professional, $115 per person | Included |
| Asset register and CMDB | Jira Service Management Premium | Included |
| ITIL change management | Jira Service Management Premium | Included |
| Audit log and sandbox | Freshdesk Enterprise, $89 per person | Included |
| Custom roles and permissions | Zendesk Enterprise, price on request | Included |
| Customer portal | Lime Kundtjänst Enterprise, SEK 1,200 per person | Included |
| API and webhooks | Lime Kundtjänst Enterprise, SEK 1,200 per person | Included |
For Lime, the row shows their Business tier. A customer portal, API access or more than one mailbox requires Enterprise with them. Enterprise costs SEK 1,200 a month per person. For ten people, this comes to SEK 144,000 per year.
Two things do not show in the price. Lime binds customers for twelve months and charges for the implementation as consulting hours. With Artologik, the initial term is six months, followed by three months' notice. We have no contract term at all. ManageEngine is focused on ITSM and does not include a customer register or time tracking, and campaigns are not available either. We have therefore included that row to make the comparison complete, not as a direct comparison.
Everyone gets the whole system
It does not matter if you have 5 or 50 work accounts, since Bargguo only comes in one version, and it is the same for everyone. It includes ticketing with SLAs and ITIL processes. The knowledge base and the customer portal are part of it too. Customer records with deals are included too, along with recurring tickets and checklists. For invoicing, there are job lines with articles and labor, plus time tracking that becomes invoice drafts. Projects and campaigns are also included, as are the API and the integrations.
Splitting the same product into three versions is done to be able to charge more for it. With us, there is no level to choose. If a ticket needs a feature, it is already turned on.
It is possible to hide modules that you do not use, so that you only see what you work in. This can be set up by each person, at no extra cost.
What costs nothing
- Read-only accounts. Someone who only looks, a manager or an accountant, is free.
- The customer portal. As many of your customers as you like.
- Support. Weekdays 08:00 to 17:00 and weekends 10:00 to 16:00, never billed per ticket or per hour.
- Tickets, contacts, companies and articles. No caps.
- API, webhooks and integrations.
- Updates and new features.
Ticketing and customer records on one license
With most helpdesk systems, the customer register is a separate license that is charged per user. If you only compare the ticketing part, other systems look cheaper, but you will need the customer register anyway, and it usually costs about the same amount again.
In Bargguo, we have put both parts on one license and one login. Nor does the price need to pay for a sales team or any partner program.
Payment
You can pay by invoice with 30 days, or by card. The only commitment is the month you have already paid for. If you would like to stop, just let us know. Your data goes with you. More information about the export is on the data export page.
Hosting and data
Hosting is within the EU. You can get the data processing agreement before you sign, and it lists each sub-processor by name. Anything in the product with an export button, you can take out yourselves. If you need a full export of the entire workspace, you will receive it within 14 days from when you asked for it. How the technology works is described on the security page.
Support
Support answers in Swedish, on weekdays between 08:00 and 17:00 and on weekends between 10:00 and 16:00. The person you talk to knows the system. They can also make changes in it. It is included in the price. We do not charge per ticket or per hour.
If you are fewer than five people working in the system, please get in touch anyway, since we would like to know what smaller businesses need. We will tell you directly if something else would suit you better.