About bargguo

bargguo is developed by a team with a background in IT operations and support. The system was originally built for a service desk in daily use and is now developed as a product.

Background

The first version handled tickets for an internal desk: email intake, SLA tracking, a customer portal and a knowledge base. It ran in production for an extended period before any of it was offered to anyone else.

That order matters for how the product is designed. The features that exist are the ones a desk needed in daily operation, rather than the ones that present well in a comparison table.

Support

Weekdays 08:00 to 20:00, in Swedish and English. You reach a person who knows the system and can change it, rather than a first line whose job is to route the question onward.

Reported faults are handled directly by the development team. A defect reported during the week is normally corrected in the same week.

How the company is funded

bargguo is funded by customer revenue. There is no external ownership and no reseller channel, which is why the price list is short and public. Pricing does not depend on procurement volume or on how a negotiation went.

Data portability

Your data is held in a database dedicated to your organisation and can be exported at any time as CSV or through the API. Email is delivered to an address you control. Ending the agreement does not require our involvement to retrieve your data.

See Security and data for hosting, encryption, sub-processors and retention.